Go to File > Preferences. Choose the System section at bottom. Hold the Control (Ctrl) key on your keyboard as you select the Expert option near the top. You'll know OnCall is in Debug mode when a debug log window appears alongside the main OnCall window.

Repeat the steps that caused the socket/connection error. Find the new file oncall.dbg and send it to us at support@amion.com.

Disable Debug mode by choosing Beginner or Novice from the same preferences screen.