Amion can remind staff of upcoming shifts. To enable reminders, you must be running
a version of OnCall from Nov. 10 2016 or later. Go to Help / About OnCall to check
the date on your software and
update if needed.
Select the Window menu and choose Calendar subscriptions. Choose to
send reminders for all or selected shifts.
For people to receive the reminders, they must have an email
address, be set up to receive secure texts
via the Amion app, or be configured to get
messages to a cell phone or pager. Amion will send reminders as secure or SMS
texts or to a pager if possible. Otherwise, it will send them via email.
The reminders go out around 24 hours before a shift begins. The timing will vary based
on how often people view schedules at Amion or another calendar (iPhone,
Google, Outlook...) requests shifts for someone's personal calendar. Any activity
on an account will trigger the reminders, even if it's from a server pulling data
instead of an actual person viewing schedules.
Amion sends reminders between 8 am and 10 pm. If it doesn't send a reminder out the
day before a shift starts, it will send it in the morning on the day of the shift.
You can turn off reminders for selected staff. Go to Work Preferences and bring
up the person's calendar. Or, if viewing work preferences in table format, right click
on a name in the left-most column. Turn off "Shift reminders".
If only a few people want reminders, hold the Ctrl key when you turn them off
for one person. The Ctrl+click turns reminders off for everyone and you can
enable reminders for just the people who need them. You can turn reminders back on
for everyone by right clicking on someone whose reminders are off and holding Ctrl
when you turn them on.
Here we discuss shift reminders.
This page describes alerts.